Vernon's notes on deleting your temporary/cache files

How to Delete Your Temporary/Cache Files

Sometimes, when you are trying to display a page, the information might not be refreshed correctly (e.g.: the information appears to be outdated). In such situations, you might need to click Refresh/Reload and/or delete your temporary/cache files. (Additional information regarding cache files and how to delete them may be available from your banking web site, such as the About Cache section on Bank of Montreal's confidentiality and security page.)

Steps for deleting the temporary/cache files for most Internet browsers can be found on the "Clear Your Browser's Cache" page. If you are using Safari, you can also refer to the clearing cache in Safari steps.

If you are using Internet Explorer Version 6:

Close all other Internet Explorer windows.
Select pulldown menu Tools, Internet Options. (The Internet Options window should open.)
On the General tab, click "Delete Files". (The Delete Files window should open.)
Ensure there is NO check mark beside "Delete all offline content".
Click "OK". (The hourglass pointer might appear for a few seconds, depending on how many cached files need to be deleted. The Delete Files window will close, and the Internet Options window will remain open.)
On the General tab, click "Delete Files" (yes, again). (The Delete Files window should open.)
Ensure there is a check mark beside "Delete all offline content".
Click "OK". (The hourglass pointer might appear for a few seconds, depending on how many cached files need to be deleted. The Delete Files window will close, and the Internet Options window will remain open.)
On the Internet Options window, click "OK". (The Internet Options window should close.)
Click "Refresh".

If you are using Netscape (e.g.: Netscape Communicator 4.78):

Close all other Netscape Navigator windows.
Select pulldown menu Edit, Preferences. (The Preferences window should open.)
Expand category "Advanced" (i.e.: click on the plus sign).
Click "Cache".
Click "Clear Memory Cache".
If you receive a confirmation message, click "OK".
Click "Clear Disk Cache".
If you receive a confirmation message, click "OK".
In the Preferences window, click "OK".
Click "Reload".