How to Delete Your Temporary/Cache Files
Sometimes, when you are trying to display a page, the information might not be refreshed correctly
(e.g.: the information appears to be outdated). In such situations,
you might need to click Refresh/Reload and/or delete your
temporary/cache files. (Additional information regarding cache files and how to delete them may be available
from your banking web site, such as the
About Cache section on Bank of Montreal's confidentiality and security page.)
Steps for deleting the temporary/cache files for most Internet browsers can be found on the
"Clear Your Browser's Cache" page. If you are using Safari, you can also refer to the
clearing cache in Safari steps.
If you are using Internet Explorer Version 6:
- Close all other Internet Explorer windows.
- Select pulldown menu Tools, Internet Options. (The Internet Options
window should open.)
- On the General tab, click "Delete Files". (The Delete Files window
should open.)
- Ensure there is NO check mark beside "Delete all offline content".
- Click "OK". (The hourglass pointer might appear for a few seconds,
depending on how many cached files need to be deleted. The Delete
Files window will close, and the Internet Options window will remain
open.)
- On the General tab, click "Delete Files" (yes, again). (The Delete
Files window should open.)
- Ensure there is a check mark beside "Delete all offline content".
- Click "OK". (The hourglass pointer might appear for a few seconds,
depending on how many cached files need to be deleted. The Delete
Files window will close, and the Internet Options window will remain
open.)
- On the Internet Options window, click "OK". (The Internet Options
window should close.)
- Click "Refresh".
If you are using Netscape (e.g.: Netscape Communicator 4.78):
- Close all other Netscape Navigator windows.
- Select pulldown menu Edit, Preferences. (The Preferences window
should open.)
- Expand category "Advanced" (i.e.: click on the plus sign).
- Click "Cache".
- Click "Clear Memory Cache".
- If you receive a confirmation message, click "OK".
- Click "Clear Disk Cache".
- If you receive a confirmation message, click "OK".
- In the Preferences window, click "OK".
- Click "Reload".
Copyright ©2005, 2006, 2010
Vernon R.J. Schmid. All rights reserved.
Last Updated: 2010-11-12.